Terms & Conditions

Terms & Conditions

(Updated 24.02.23)

The following expressions have the following meanings:
”Stylist” refers to Olivia Ferrer and any member of her team.
”Client” refers to the person or persons responsible for making the booking (usually the bride) and members of their party.
Clients Responsibility
Skin allergies –
It is the clients’ responsibility to inform the stylist of any known allergies or skin sensitivities that they or their bridal party may have and / or may be affected by the use of the stylists tools or products, and if so a consultation is highly recommended.

The stylist will not be held responsible for any reactions that may occur if any skin conditions were not stated before the application of make-up.

It is imperative that the stylist continues to update their portfolio for future prospective brides. Please let the stylist know in advance if you do not wish to be photographed or if you are not happy for the stylist to use your images for marketing purposes, websites and social media pages.

Olivia Ferrer is not liable for any suppliers that are recommended.
All stylists are covered by Public Liability insurance; Olivia Ferrer is covered by Professional Beauty Direct.

Secure Booking Deposit
The booking deposit of £150 is required upon entering this agreement. The booking deposit is to secure the date for the delivery of the services for the event and the administration cost required to deliver the services.

Booking confirmations will only be sent once the booking deposit has been paid for in full. Once booking confirmation has been issued your date is secure.   

After the booking deposit has been paid, confirmed numbers may be increased at the stylists discretion (pending timings). If the numbers are reduced the confirmed total may still be charged.

The secure booking date deposit is automatically deducted from the final balance, which is due 2 weeks before the wedding day. Accepted methods of payment: BACS transfer.

After the trial has taken place the client has 7 days to cancel the booking and obtain a full refund of the deposit, this must be confirmed in writing via e-mail.
Beyond the 7 day period after the trial the booking deposit is non-refundable.

If the Client seeks to cancel the booking beyond the 7 day period after the trial, the booking deposit, styling trial, and final balance is non-refundable. No further sums will be due from the Client to the Stylist. Those paid shall also be non-refundable.

Payment of the booking fee confirms that you agree to the full terms and conditions for the services provided by Olivia Ferrer and her team of Stylists.

Trial payments are non-refundable.

Trials with Olivia can take place at Olivia’s Brentwood studio CM13 or a location trial can also be booked.

If a trial is booked with a Pro Team artist a location trial is required. Travel costs, parking and congestion will be charged depending on the location. 

Appointments for trials are available Monday to a Thursday (excluding bank holidays) and some Fridays/ Saturdays in low season

A second trial can be arranged with Olivia where you will be required to attend the Brentwood studio.

All payments are to be made on the online system or by BACS after receiving a remaining balance invoice from Olivia

When Olivia Ferrer is booked as the main stylist, final balance payments are due by bank transfer 2 weeks prior to the wedding date and no sooner than this date to Olivia Ferrer

When a Pro Team artist is booked as the main Stylist, final balance payments are due by bank transfer no sooner than 2 weeks prior to the wedding date. This payment will be by BACS after receiving a remaining balance invoice from Olivia

For bookings made without a trial or where the trial takes place less than two weeks before the wedding; the final balance will be due immediately upon booking to confirm and secure your wedding date.

Failure to pay the fee within the stated time may result in the wedding date being released by the stylist.

The price agreed at the time of confirming the booking is final. If Olivia Ferrer price list changes at all, your booking will not be affected.

All discounts are agreed at the time of booking based on the size of the booking. If the number or party changes any discounts will no longer be applicable and full current pricing will be charged.

It is the responsibility of the named person (usually the bride) on the booking form to read and accept responsibility for all booking conditions and payments due. By proceeding to secure a booking by paying a booking deposit you accept that you are entering into a contract with Olivia Ferrer


For larger parties or early ceremony times additional stylists may be required, which incurs an additional cost starting from £100 per stylist. This is to ensure that everyone is complete in plenty of time and to the highest standard.

Surcharges may also apply if stylists are required to work before 07:30am. 

Congestion charges and parking fees will be added to the remaining balance invoice (where applicable)

If preparation is split between 2 locations, a pack down/re-set up fee of £35 per artist will be charged, plus any additional travel fees.

Travel Charges
Depending on your location travel expenses and congestion charges may be applied at cost and added to the final balance.

Travel is charged at 45p per mile and the same for the return journey.

Notification should be given of any changes to the booking and trial as soon as possible. This includes changes to the number of clients, location, dates and times. It is the client’s responsibility to do this, as Olivia Ferrer cannot guarantee availability for herself and her stylists all day.

Changes must be confirmed in writing via e-mail and are not accepted as written notice until you have received a reply. Please do not rely on texts as they are not always received.
Any changes made by the bride to a trial must be made in writing 72 hours before the date of the trial. If changes result in the number attending being reduced, Olivia Ferrer has the right to change the time or date of the trial.

Please note once Olivia Ferrer has made a timing schedule for a booking, if a change occurs more than twice which results in the number of clients dropping below the confirmed numbers, the original confirmed total is chargeable as the date will have been staffed by Olivia
If part of a booking is changed less than 2 weeks prior to the wedding date, the confirmed balance will still be required in full.

Please ensure that your bridesmaids and any other client requiring make-up / hair services are 100% confirmed in order to avoid any disappointment.

Please note: Any discounts will only apply at the time of booking and will not be applied to any changes made after this time.

Please inform Olivia Ferrer as soon as possible of any changes in order to confirm new costs.

Cancellation of the booking by the client –

If the Client seeks to fully cancel a booking after paying in full online or by invoice, then the deposit fee ( and styling trial fee, if applicable) are non refundable. Any expenses incurred at the date of cancellation must be paid by the Client, and those paid shall also be non-refundable. No further sums will be due from the Client to the Stylist.

Should you need to cancel any appointment please contact Olivia Ferrer as soon as possible.

The client can cancel a trial at any point, however a trial cancelled with less than 24 hours notice will be charged for at the agreed rate.

If for any reason the client wishes cancel a wedding booking, it must be done in writing no less than 6 weeks before the wedding. If notice is given after this time, the full outstanding amount is still payable.

Should any objections to any outstanding payment occur upon cancelling, Olivia Ferrer will proceed with legal action to recover any loss in payment.

Cancellation of the booking by Olivia Ferrer
In the unlikely event that Olivia Ferrer or her team are unable to attend, she will endeavour to find another professional stylist of equal standard.

Where no other suitable alternative can be offered, a full refund will be given to the client. No further compensation will be offered.

If the booking is directly affected by circumstance beyond the control of the stylist –
Where possible the stylist will endeavour to rectify such situations offered on the stylists part and potentially try and arrange a change of stylist.
Any expenses incurred as at the date of cancellation must be paid by the Client, and those paid shall also be non-refundable. No further sums will be due from the Client to the Stylist.
It is strongly advised that you take out wedding insurance to cover you against these situations.

If Olivia Ferrer or her team are made to feel uncomfortable in any way, or if any of the bridal party, wedding guests, or other wedding vendors display abusive or offensive behaviour they have the right to terminate the contract without refund. 

Where there is a mismatch in style or approach, and you are not open to professional advice or guidance, Olivia Ferrer has the right to terminate the contract without refund. 

In the event of extreme weather conditions, where the Met Office have issued a ‘Red’ warning, Olivia Ferrer has the right to cancel without refund. Taking out wedding insurance is strongly advised if this is a concern.

Time Delays
The Stylist will not be held responsible for any delays caused by events beyond their control.

No refund or compensation will be given in the event of delays caused by other wedding vendors, guests, or members of the bridal party. If you suspect any member of the bridal party may pose as a challenge in any way, they are encouraged to have a trial to avoid potential delays on the day.

Please ensure that every member of your party is aware of timings on the day and that they stay available. Prior to having makeup applied or hair styled please ensure that you and your party avoid leaving the chair whilst the stylists are working. 

On a wedding day, time is of the essence. Please ensure that hair is clean, completely dry, and free from product. Washing hair the night before, avoiding heavy conditioners and not straightening is advised, unless stated otherwise.

Please do not sit children / babies on your lap whilst having your hair styled or make-up applied. For their own safety please ensure that children are kept away from our styling tools and products at all times. Styling irons are extremely hot and hazardous. Stylists will not be held responsible if a child is injured as a result of the parent or carer not being present.